Web Tips 101: Frequent Customer Account Issues

Signing up for a customer account is one the best things you can do with Kleen-Rite, but sometimes account issues arise. If you’ve ever encountered a problem, you’re not alone. Read on to learn how to deal with some of the most common hitches you may run into.

Issue 1: Log In Lock Outs

When logging in and out of your account, especially if you have more than one person who can log in, passwords can be mis-keyed, forgotten or lost. When logging into your Kleen-Rite account, you have 5 chances to enter the correct password, after which you’ll be locked out of the account for your safety. Unfortunately, once this occurs you must call in and have our customer service team member unlock your account. However, if you have not reached the 5-attempt limit, there is the handy dandy “reset your password” button [pictured below] on the page. Clicking this will issue you a temporary password so you can login and reset with a new password. Remember, passwords must be 8 characters long, contain an uppercase letter, a number and a symbol or special character (#%@!$).

Forgot Password Pop Up Box

Issue 2: Trouble Checking Out

If you run into a problem when checking out, make sure all of these sections are complete:

  • You’re logged in
  • Shipping and Billing addresses are entered correctly
  • Shipping preference/option is chosen
  • Payment option or method entered

Sometimes, you might get an error message on the top of the page as you are trying to check out. Most of these can be fixed without having to call in. You may receive an error message for not entering in all required information. Information in your shipping address is missing, your credit card info is wrong, or a shipping method was not selected.

Error 102 Pop Up Box

Issue 3. Loyalty Points Do Not Apply

When your loyalty points do not apply to your order, no need to fret. This is very simple fix. Navigate to your loyalty dashboard, copy the code and re-enter the code in the promo box. If that doesn’t work, you can enter the code into the order notes.

Kleen-Rite Rewards Dashboard

Many of the issues you might encounter have quick and easy fixes. If you are still having account issues, call 800-233-3873 to speak with a Kleen-Rite customer service representative, or IT. We’ll be happy to assist you and get your order set to process.

This article was written by Ron Wybraniec. It was originally published in Kleen-Scene Magazine issue 38.

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