By Jami Ziobro, Customer Service Manager
The reliable customer service team at Kleen-Rite takes great pride in helping you resolve issues that may arise with your order. To help us help you, we’ll be sharing tips and advice that can aid us in making things right! This leads us to our first and very important topic: The inspection of your orders upon receipt.
This simple act makes it possible for The Kleen-Rite Customer Service Team to resolve ANY ISSUES that you may have quickly and easily.
Why is This So Important for Customer Service?
A lot can happen to a package in transit. So, the very first thing to do is visually inspect the package or packages. Inspecting shipments ensures you that there is no visible damage to report. Claims for damages with shipping companies have a short window to file and require additional time and paperwork. There are also times that shipping companies repack materials that separate from the box due to box failure and/or mishandling. If this is the case, help us help you resolve it.
If you are unable to inspect while the driver is still present, sign “Damaged Until Inspected” with the freight carrier. This will allow the order to be eligible to file a claim if damage is found shortly after receipt.
30 Day Return Policy
If you’re a regular customer, you probably know about our 30-day return policy. New, unused items in their original packaging may be returned within 30 days if they are not correct or needed.
We kindly urge our valued Kleen-Rite Corp customers to inspect each of the items in the order as soon as they arrive. If you check all of the items, you can ensure that you have received all of the correct items according to your order/packing list. This includes the correct sizes, model, color, and quantity.
Please contact Kleen-Rite Corp. Customer Service @ (800-233-3873) immediately, if you have any questions or issues regarding the immediate inspection of your orders. We are happy to help our valued customers resolve any issue!
This article originally appeared in Kleen-Scene issue 42.
