Kleen-Rite Rewards Program FAQs

The purpose of this blog is to answer questions that we’ve been getting about the new Kleen-Rite Rewards Club.

How do I sign up for the Kleen-Rite Rewards program?

Your sign up for the Kleen-Rite Rewards program must be completed on www.kleenrite.com  Unfortunately, our sales or customer service reps are unable to sign you up.

What if I don’t have an account on the Kleen-Rite web site?

If you are a first-time web user, after creating an account, you will have the opportunity to be added to the rewards program by clicking on the “Join Rewards Program” in the “Account Information” form

What if I already have a web account?

If you already have a Kleen-Rite Web account, you can sign up for the program from the “My Account” page by clicking on the “Join Rewards Program” button.

How do I know when I’m in the rewards program?

If you are an existing Kleen-Rite web customer, you can go to your Rewards Dashboard from your My Account page to see your status.  If you have never purchased from the Kleen-Rite before, your first purchase on the Kleen-Rite website will activate your account.

Where do I see my points and usage data?

Every Rewards member will have access to their own Rewards Dashboard.  You’ll also get a confirmation email after every Rewards program transaction.  If you don’t see your emails, please check your spam/junk folder.  Sometimes they get stuck in there.

Where is the Rewards Dashboard?

After you’re signed up, you can find the Dashboard in two places on our website. By clicking on the bottom left corner red widget or by clicking on the yellow ribbon at the top right of the page.  The Dashboard will tell you what your points can buy and how many points you have.

How do I earn points?

You can earn points in many ways: Creating an account, referring a friend, sharing on social media and of course, purchasing products from Kleen-Rite.  You’ll earn 10 points for every dollar you spend.  …On the web or on the phone.  POINTS EARNED FROM A PURCHASE WILL BE ELIGIBLE TO USE AFTER 30 DAYS.  See your Dashboard for more details

What do the tiers mean?

As you earn more points, you graduate to a higher tier.  Each tier reveals a greater selection of rewards you can purchase with your points.

Can I lose my tier status?

Your tier status is good for one year after your earned it.  Even if your point value goes below the tier status, you can still use points for any rewards of the highest tier you earned.

What are my points good for?

With your Kleen-Rite Reward points, you can get Kleen Kash dollars off, special discounts only for loyalty members and Free Shipping offers.  More will be added on a regular basis.  See your Dashboard for more details

How do I use my points?

When you are in the shopping cart of the website, you’ll need to open your Rewards Dashboard and purchase a coupon code with points you have earned.  The Dashboard will let you know what your points can buy.  Simply click on the Reward you want and cash in your points.  The Dashboard will display a coupon for you to use in the Promo field in your cart.

Can I use my points if I phone in my orders?

Yes, you can.  Just tell your sales rep you’d like to use points.  They will be able to check and see what points you have and redeem your rewards with your points.

Do my points ever expire?

Any points you earned will expire after one year of inactivity.  All you must do is buy something and you’re good for another year.

What if I must return my product?

Points will be removed from your account for any returned items.

Can I unsubscribe from the Rewards program?

I don’t know why you would want to, but sure.  Just check the bottom of any Rewards email and you can click the unsubscribe button.  Or you can tell your sales rep you’d like to unsubscribe from the program.  If you ever decide to re-enroll, you’ll have to sign up on the website.

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